Customer Teams don't have resource to follow up on every opportunity or risk, even for larger, more valuable accounts.

Data is stored in numerous systems making it difficult and time consuming to access, consolidate and analyse.

No existing systems are flexible enough to adapt to the wide array of nuanced tasks that post sales teams have to execute. This means core tasks are often manual, one-offs and slow.

Customer Teams spend their time working in so many different systems, while platforms like CSPs have become just another tool that requires their attention and input.

It's often difficult to understand the scale of an issue across all customers, while gathering and presenting this data can be extremely challenging.  Without it however, the long-term costs are usually far greater.